Comments on: Avesil

By: Jacque

Jacque — Sun, 26 Dec 2010 00:54:13 +0000

You can’t cancel this. I went on the website and tried to log-on as instructed, I tried 7 times and it never worked. Called the 800 number and it has been changed to something that has nothing to do with avesil. Long story short, you can’t cancel your account.

So I am going to my bank on Monday and stop any charges by this company and then sending a letter to them stating the above.

PLEASE STAY AWAY from them.

By: sujatha

sujatha — Mon, 13 Dec 2010 07:03:26 +0000

I recieved the product, emptied the pills in another bottle and sent it back with the RMA number from the website today.

By: SHIRLEY

SHIRLEY — Thu, 09 Dec 2010 20:49:39 +0000

I ordered Avesil (of course out of a moment of desperation, I know exercise and diet is the most reliable way)then started reading more and more negative comments. I logged on to the website and it would not let me develop a password so I couldn’t request a return #. So I clicked customer service and emailed them and told them some of the comments I had read. I also was unable to take the product after being put on a RX that increases heart rate and I did not want to add a lot of caffiene. I was emailed the very next day, telling me that if I returned the product and they received it within 21 days that there would be no additional charges. I did have to pay for return shipping but that is much better than $90. I had no problem with the service as far as returning the product. They even emailed me back to let me know when they received the return.

By: Yvette

Yvette — Wed, 22 Sep 2010 22:20:53 +0000

I recieved the product, emptied the pills in another bottle and sent it back with the RMA number from the website today, I recieved confirmation that my order is cancelled and nothing will be billed. I am not excited about trying the product, so technically I wasted 3.95 for nothing.

By: Lik Lik

Lik Lik — Wed, 14 Apr 2010 15:47:29 +0000

BEWARE: I tried the product for 14 days along with diet & exercise and didn’t lose weight. I will continue dieting & exercise but will not continue with Avesil.

Which brings me to my 2nd point: I believe that Avesil is not a reputable company and I believe they engage in deceptive sales practices. Avesil calculates your 14 day trial period beginning on the date you placed your order or the date they processed your order…NOT THE DAY YOU RECEIVE IT. So, in reality, you do not have 14 days to try the product. You have more like 10 days to try Avesil. That’s the GOTCHA!

I called to cancel within 14 days of receiving the product and was told I was outside of my 14 day trial period. Since I had to sign for the package, Avesil can track to see when I received it. And, since the folks at Avesil are not magicians, they can be 100% sure that I did not receive the product the same day they processed my order as that would not have allowed for shipping/transit time. So, at the very least, they should know that it makes NO SENSE to calculate the 14 day trial from order process date since that doesn’t really give consumers 14 days to try the product, now does it?

They refused to refund my $89.95. I am disputing with my credit card company and am also initiating complaints with the BBB and the Consumer Affairs Bureau. So, fellow consumers, BE WARNED!

Customer service demeanor was terrible. And, the customer service rep did not seem at all phased or surprised by my protests which made it clear to me that he was quite familiar with getting similar complaints from other unsuspecting consumers.

Editor’s comments: This is a common tactic – starting your trial data the day you order. Depending on where you are in the world and how long it takes for them to process your order, you may have a LOT less than 10 days to sample the product. This is definitely a “gotcha”, and it is one of the tactics outlined in our video on deceptive shipping tactics, called the 5-7 day free trial scam!

By: sandy

sandy — Sun, 22 Nov 2009 16:29:54 +0000

I love the product!!! Was not crazy about the autoship but cancelled and was able to keep the product and was not billed. Re-orders are not part of the autoship program.

By: casey

casey — Wed, 11 Nov 2009 21:12:28 +0000

If I could give Avesil a negative star I would! Absolute worst effing customer service in the world. Product did nothing but made me dizzy and I have used many different brands of supplements. Their auto billing program is the biggest scam ever. This product and company can go to hell!

By: Dorothy Howard

Dorothy Howard — Mon, 26 Oct 2009 14:55:14 +0000

What a scam. They billed my account before I had a change to take it. They count 15 days from the time it is ordered that does not include shipping time. I wish we could do something about this it is fraud. This is a scam. Put it on face book, and wherever you can.

Editor’s comments: Dorothy, unfortunately this is common practice. Please see this video on what we call the “free trial scam.”

By: Arlo

Arlo — Sat, 22 Aug 2009 16:14:24 +0000

When I found out about the “free trial” rolling over into an automatic monthly delivery, I closed my credit card account and started another. I suggest you do the same if you have time. It only takes a week or so to get another credit card.

By: Gina

Gina — Sat, 18 Jul 2009 22:00:21 +0000

When you are participating in a free trial offer always use a pre-paid visa (available at grocery stores, Walgreens, Wal-mart etc.). That way, your bank account will not be involved. Just load the amount of the free trial on the prepaid card and you’re safe from being scammed after the trial offer ends.

If you end up liking the product go to the store and reload for the amount they are asking. No more headaches!

Editor’s comments: Great tip, Gina! Thanks!